Frequently Asked Questions (FAQ) you may have before booking your stay with:
Booking through is more cost-effective because we are the direct providers of these properties. By booking directly with us, you can avoid paying portal fees.
You can make a payment using your bank card or by bank transfer.
Yes, you can cancel free of charge as long as it's within the free cancellation period, and the full amount will be refunded to you.
When making a reservation, the complete price will be displayed, including the cleaning fee. The total amount of the booking covers the final cleaning of the flat and the service charge. This means that upon your arrival, the flat will be clean, including bed linens and towels. When you depart, we will clean it again for the next guest. Moreover, for bookings exceeding 7 nights, Sunshinehomes will provide additional linens upon request, free of charge.
We offer a set of towels per person for each reservation, including one small towel (30x50cm), one medium towel (50x100cm), and one large towel (70x140cm). However, if your stay extends beyond 7 nights, you can request an additional set of towels for each person at no extra cost.
The security deposit is a standard industry practice, serving as a precautionary measure in case of accidental damages or losses during your stay. We collaborate with a trusted partner, SUPERHOG, who handles the deposit collection and related matters. They will contact you shortly to discuss the deposit and address any questions you may have.
We want to reassure you that the deposit is fully refundable at the end of your stay, provided there are no reported damages. Our aim is to ensure you have a pleasant and worry-free stay, and the security deposit aids in achieving this. If you have any inquiries or concerns, please do not hesitate to contact us or SUPERHOG.
If you have any further questions or require additional information, please feel free to reach out to us.
Answers to Frequently Asked Questions after Your Reservation is Made:
Your check-in information will be sent to you after completing the online check-in process, and no later than on the day of your arrival.
Most of our properties offer self-check-in, and you won't need anyone to meet you at the property. However, if you prefer assistance, we can arrange for a member of our team to be present at the property to welcome you.
Yes, you can add a baby cot and a high chair to your reservation after completing the booking.
Yes, in accordance with Spanish law, everyone who is 16 years of age or older must provide identification and be registered at the property.
Check-in is available from 16:00, and the property must be vacated by 11:00 in the morning on the day of departure.
Late check-out is subject to availability. If you anticipate needing a late check-out, please inform us as early as possible, and we will do our best to accommodate your request.
Late arrivals are not a problem, as most of our properties offer a self-check-in option.
No, there is no room service at the apartments. The apartment will be handed over to you cleaned and ready for your stay, and it will be cleaned again after your departure.
We can arrange an airport transfer to the apartment for you. Please contact us at least one week in advance if you require a transfer.
Your booking reference number can be found in the email you received from us, along with your booking confirmation.
The apartment must be vacated by 11:00 in the morning on the day of departure, and please leave the keys on the kitchen counter. Ensure all doors and windows are closed when you leave.
Linen is provided for each bed, and a set of three towels is supplied per person staying. If your stay is longer than 7 days, you can request extra linen and towels to be delivered.
The tenant is responsible for any damage caused to the rented accommodation, property, or related items, whether by themselves, their companions, or visitors during their stay. Any defects found in the property upon arrival should be reported within 24 hours.
Basic items such as shampoo, shower gel, and a few rolls of toilet paper will be provided by us. If you need more, we can guide you to the nearest supermarket.
Yes, 99.5% of tap water in Spain is considered safe for consumption and meets all European Union quality standards.
In the case of a serious accident, we recommend calling 112 for emergency services. For other assistance or help, you can also contact us, and we will do our best to assist you.
Yes, you can rely on us every day of the year during our opening hours to resolve any incidents related to the apartment. Outside of these hours, only emergencies will be attended to.
You can reach Sunshinehomes by phone, WhatsApp, or email:
Phone / WhatsApp: +34623508327 / +34634105029 / +34622868932